bdtki's Privacy Policy

Introduction and Purpose

bdtki operates a reliable and secure online gaming platform for players in Bangladesh. This privacy policy explains what personal information we collect, why we collect it, how we use it, and how we keep that information safe.

By using this website, creating an account, or using our services, you agree to this privacy policy. If you disagree with any part of this policy, please stop using our services and contact us.

bdtki commits that your personal information will never be sold to third parties. We collect only the amount of information that is necessary to provide our services.

Scope of This Policy

This privacy policy applies to bdtki's website, mobile browser version, and all our digital services. This includes:

• Account registration and login process
• Financial transactions and payment processing (bKash, Nagad, Rocket, Upay)
• Gaming activity and betting history
• Customer support communications
• Communications regarding promotional offers and bonuses
• Website browsing and usage data

Use of our platform by anyone under 21 years of age is strictly prohibited. We actively verify that every user is at least 21 years old.

What Information We Collect

bdtki collects various types of information to provide you with our services. This information comes from two main sources — information you provide directly and information collected automatically by our systems.

Information You Provide Directly

• Full name (in Bengali and English)
• Date of birth (for age verification)
• Mobile number (linked to bKash / Nagad / Rocket / Upay account)
• Email address
• Current address (if verification is required)
• National Identity Card (NID) number — only for verification when necessary
• Financial transaction information (deposit and withdrawal records)

Automatically Collected Information

• IP address and device identifier information
• Browser type and operating system
• Time of website access and session duration
• Which pages were visited
• Gaming activity and betting patterns
• Cookie and local storage data

How We Collect Information

We collect information through the following methods:

• Your direct input through the account registration form
• Transaction confirmations from payment gateways (bKash, Nagad, Rocket, Upay)
• Customer support chat and email communications
• Automatic logging system for website usage
• Cookies and tracking technology (see cookie policy)
• Fraud prevention and security verification systems

We never collect your information from third-party social media or other sources without your consent.

Purposes for Using Information

bdtki uses your personal information for the following purposes:

Service Delivery and Operations

• Creating and managing your account
• Processing deposits and withdrawals
• Providing access to the gaming platform
• Applying bonuses and promotional offers
• VIP program and rewards management

Security and Legal Compliance

• Identity verification and age confirmation (21+)
• Prevention of fraud and money laundering
• Ensuring account security
• Detecting multiple accounts
• Following responsible gaming guidelines

Communication and Support

• Sending transaction confirmation messages
• Providing 24/7 live chat and email support
• Notifying you of important account updates
• Informing you about promotional offers (with your consent)

Service Improvement

• Analyzing and improving user experience
• Planning the addition of new games and services
• Resolving technical issues on the platform
• Providing a personalized experience based on gaming preferences

Data Retention Period

We retain your information only for as long as it is necessary:

• Active account information — for as long as the account remains open
• Financial transaction records — minimum 5 years (legal requirement)
• Identity verification documents — 5 years after account closure
• Customer support conversations — 2 years
• General information after account closure — up to 3 years

Once the set period has passed, your information is securely deleted or anonymized.

Sharing Information with Third Parties

bdtki never sells your information to third parties for commercial purposes. However, limited information may be shared in the following cases as needed to provide our services:

Payment Processors

Information necessary to complete transactions is shared with mobile banking services such as bKash, Nagad, Rocket, and Upay. This information is limited strictly to the deposit and withdrawal process.

Technology Service Providers

Only operational information is shared with providers of server hosting, security management, and gaming software (including Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, Ezugi, NetEnt, Microgaming, and others). We have strict confidentiality agreements with these partners.

Legal Obligations

We may be required to disclose information pursuant to a court order, regulatory authority demand, or legal requirement. In such cases, we always provide the minimum necessary information and notify you in advance where possible.

Fraud Prevention

Information may be shared with security agencies as needed to prevent money laundering, fraud, or other illegal activities.

International Data Transfers

Some of our technology infrastructure may operate on servers located outside Bangladesh. Where information is transferred outside Bangladesh, we ensure that:

• Adequate data protection measures are in place in the receiving country
• Transferred data is protected through encryption
• Contracted partners comply with strict privacy standards
• Data transfers always occur through SSL/TLS protocols

Security Measures

bdtki uses industry-standard security technology and processes to keep your information safe:

Technical Safeguards

• 256-bit SSL (Secure Socket Layer) encryption — on all data transmissions
• Database encryption — for stored sensitive information
• Two-Factor Authentication option
• Firewall and intrusion detection systems
• Regular security audits and vulnerability testing
• Payment data protection following PCI DSS standards

Organizational Safeguards

• Only authorized staff may access personal information
• Regular privacy training for staff
• Logging and monitoring of data access
• Rapid response plan in the event of a data breach

However, no digital system is completely impenetrable. If you believe there is any unauthorized activity on your account, contact our support team immediately.

Password and Account Security

Your own role in keeping your account secure also matters. We ask you to:

• Use a strong and unique password
• Never share your login information with anyone
• Always log out after logging in on a public or shared device
• Notify us immediately if you notice any suspicious activity
• Change your password regularly

bdtki will never ask for your password via email or chat. If anyone claiming to be a bdtki representative asks for your password, it may be a scam.

Your Rights Regarding Personal Information

As a user of our platform, you have the following rights:

Right to Access Information

You have the right to know what information we hold about you. You can request this information at any time through your account settings or via our support team.

Right to Correct Information

If any of your personal information is incorrect, you can request a correction. Contact our support team to update your name, contact details, and other information.

Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, information required to meet legal and regulatory obligations must be retained for a specified period.

Right to Object to Processing

You may unsubscribe from marketing communications at any time. However, it may not be possible to stop communications required for service delivery (transaction confirmations, security alerts).

Right to Data Portability

You may request your account information in a structured, machine-readable format.

To exercise any of the above rights, please contact our support team. We will aim to respond to your request within 30 business days.

Cookie Policy

bdtki uses cookies and similar tracking technologies on its website. Cookies are small text files stored in your browser that help improve the functionality of our site.

Cookies We Use

• Essential cookies — required for login sessions and security
• Functional cookies — remember your preferences and settings
• Analytics cookies — to understand site usage patterns (anonymous)
• Performance cookies — for loading speed and error detection

You can control cookies by changing your browser settings. However, disabling essential cookies may affect some functionality of the website.

Protection of Minors' Information

bdtki strictly prohibits providing services to anyone under the age of 21. If we become aware that information has been collected from a minor, we will immediately close that account and delete the information.

If a parent suspects their child is using our platform, please contact [email protected] immediately.

Responsible Gaming & Data Protection

We also use your gaming activity data to ensure responsible gaming. If our system detects harmful gaming patterns, we may offer you support.

To learn more about responsible gaming, visit our Responsible Gaming page.

Changes to the Privacy Policy

bdtki may update this privacy policy from time to time. In the event of changes:

• The "Last Updated" date at the top of this page will change
• You will be notified by email of any significant changes
• Continuing to use the service after changes will be considered acceptance of the new policy
• You can check this page regularly to stay up to date with the latest policy

We will always aim to notify you at least 7 days before any changes take effect.

Applicable Law & Jurisdiction

This privacy policy has been prepared in accordance with applicable data protection laws and regulations of Bangladesh. bdtki is committed to maintaining the highest standards of user privacy and data protection.

Any disputes relating to this policy will be resolved in the courts of Bangladesh. If you have a complaint, please first try to resolve it through our support team.